We want you to love what you wear. If something isn’t right, here is exactly how returns and refunds work at Chroma Aromatics.
Last updated: September 18, 2026
30-day return window
You have 30 days from the date your order is delivered to request a return. Requests made more than 30 days after delivery cannot be accepted.
Condition: unopened and unused
Our perfume balms are skin-contact cosmetics, so we can only accept returns on items that are unopened, unused, and in their original packaging with any seals intact. This is a hygiene and safety requirement rather than a preference: once a balm has been opened, it cannot be safely resold.
This condition does not apply if your order arrived damaged or defective, or if we sent the wrong item. In those cases we will make it right whether or not the product has been opened.
Return shipping
For change-of-mind returns, you are responsible for return postage, and we recommend a tracked service since we cannot refund items that do not reach us.
If your order arrived damaged, defective, or incorrect, we cover return shipping and will send you a prepaid label.
How to start a return
- Email support@chromaaromatics.com with your order number and the item you would like to return.
- Tell us briefly why it is coming back. If the item arrived damaged or incorrect, please include a photo.
- We will reply within 2 business days with approval and the return address.
- Ship the item back to the address we provide. Please do not send anything back before your return is approved.
Refunds
Once your return arrives and we have inspected it, we will email you to confirm and issue your refund to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take a few additional days for the credit to appear on your statement.
Original shipping charges are not refunded unless the return is the result of our error.
Damaged, defective, or incorrect orders
Please contact us within 7 days of delivery with your order number and a photo of the issue. We will replace the item or refund you in full, including all shipping costs, and you will not need to pay return postage.
Items we cannot accept
- Balms that have been opened or used, except where the item was damaged, defective, or incorrect
- Items requested more than 30 days after delivery
- Items returned without an approved return request
- Products not purchased directly from chromaaromatics.com
Cancellations
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible and we will stop the order if it has not already gone out. Once an order has shipped, the return process above applies.
Questions
Email support@chromaaromatics.com or use our contact page. We are a small studio and we read every message.